FAQs
Our FAQ page is your go-to resource for all things Campus Laundry! Find quick answers to common questions about our services, scheduling, and more. We've covered everything from how to place an order to what happens to your delicate items. Can't find the answer you're looking for? Don't hesitate to contact us.
1
When does service begin?
Service begins the first full week of classes and will be provided through exams. Please keep in mind if you are leaving campus before the normal pick-up day you will not want to drop off your laundry that week.
2
Can I enroll after the first week of class?
Yes, Costs will be updated as the year progresses with pro-rated amounts. The cost for the full year is structured to offer the greatest value.
3
What if my clothes do not arrive at pick-up?
Our Goal is 100% accuracy, and our process is designed to ensure that all of the garments dropped off in your duffel are returned in that same duffel. However, mistakes happen. In the event of missing or damaged items they must be reported in 48 hours of delivery.
4
What do I do if I have questions?
We are humans and we love to speak with our customers. Please give us a call we would love to hear from you. 540-998-2233.
5
Is There a Cancelation Policy?
Yes: All cancellations must be sent in writing to info@campuslaundryservice.com from the email address used when signing up for the service.
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Any cancelation received before the start of the academic year will receive a full refund.
Any cancelation received after the start of the academic year will receive a refund equal to the current pro-rated value. Minus a $75.00 operations/service fee.
All cancelations can only be refunded to the card used when signing up for the service.